Global Crisis

With the temperatures dipping into the 40s this week, I'm quickly reminded how much the cold effects the range of my i3. Just a couple of weeks ago I was averaging between 70 and 80 miles per charge. I'm now down in the 60s and it's only October! I figure it's a good time to remind the seasoned i3 owners - and inform newbies, what to expect in the coming fall and winter months.

It's the time of year when the leaves start turning color, when Sundays mean most televisions in the US are tuned to football games and the Holidays are just around the corner. However something even more grim than the best Halloween costume is also making its return: Reduced range for EV owners.

I think back six years ago to my first year in the MINI-E program. It was 2009 and there weren't many electric vehicles on the roads, especially outside of Southern California. About five months into the MINI-E Trial Lease program there was suddenly a rush of owners bringing the cars to their MINI dealer for service, telling them something was wrong with their cars. This occurred in late October...

Suddenly, the cars couldn't go as far as we were used to, and the range drop off seemed to happen very quickly, without notice and without reason, leaving many people to assume their car was malfunctioning, and perhaps had a bad battery. Some of the people even swore the range drop coincided with their last service visit, so there had to be something done at the dealership that caused the loss of range. I had read quite a bit about electric cars before getting mine, and knew there would be some range degradation in the cold winter months of Northern New Jersey, but I really didn't know how much the range would drop. Evidently many of the other participants were completely in the dark about what to expect once the winter months arrived. Some were so put off by the range degradation, they insisted that BMW take the car back and allow them to leave the program. I remember one particular person tell me that drop in range meant they could no longer make the round trip to work every day, so the car was of no use to him for three months of the year.

When the MINI-E program ended in 2012 I joined the BMW ActiveE lease program. By then some of the participants were aware of the effects the cold weather has on EV batteries since mainstream EVs like the Nissan LEAF and Chevy Volt had both been available for over a year. However there were still quite a few ActiveE drivers who were caught off guard by the loss of range once winter rolled around, and this became a major topic of discussion among the ActiveE discussion forums. Just as with the MINI-E drivers, many believed their car was experiencing some kind of battery problem, and couldn't believe the range would be affected so much by the cold weather.

My ActiveE wasn't immune to the cold weather either. Many owners weren't happy when the first winter rolled around.

This issue affects all electric cars, even those with sophisticated thermal management systems. Tesla for instance, like the i3 has a state of the art thermal management system, and the Model S is just as susceptible to cold weather range degradation as any other EV. The good news for Model S owners is that the range is so great, you usually don't miss the miles you lose in the cold. However there are times you do. Last fall I had a Model S pull into the parking lot of my restaurant, the owners plugged in, came in and sat down to eat. As I usually do when an EV owner comes in, I went over to their table, welcomed them and asked about their car. They told me they were new owners, and traveling from  Upstate New York State to South Jersey. They had planned to stop at the Edison Superchargers but realized they wouldn't make it without stopping to charge. They said they were getting 250 miles per charge in the summer, but on this trip, which was all highway and temperatures were in the 30s they were only getting 185 - 200 miles on a charge. The cold effects us all...

With temperatures in the low 20's, my i3's predicted range is usually in the 50's for a fully charged battery.

Not Much Progress With Education

So here we are in 2015 and not much has changed. The US i3 launch was a year and a half ago and for many owners they are about to witness for the first time how the cold will reduce their range. I am the admin in the i3 discussion forum over at mybmwi3.com and the reduction of range in the cold is a frequently discussed topic. Just as with the MINI-E and ActiveE programs, there are people who are convinced that there is something wrong with their car. There's always the possibility there could be a problem with a particular vehicle, so I would recommend anyone concerned to take their car in for service to have it checked out. However I'm sure most everybody is going to get a clean bill of health, and at that point they are going to have to come to grips that the reduced range is due to the temperature, and learn how to live with it.

I will say I believe BMW (and most other OEMs) aren't doing an adequate job of offering educational information for new owners. It wouldn't have been too difficult or expensive to prepare an information card which would help new owners understand how temperatures can affect their range. I've had many i3 owners reach out to for information about this, many concerned they have a problem with the car. I think BMW should make a "Battery 101" information card and hand it out to all new owners at the time of delivery with their other vehicle documents. This could cover temperature issues as well as tips to help extend the life of their battery, offer advice for long term vehicle storage and offer a brief explanation on how the battery system works. I believe owners would appreciate this kind of information. It feels a little like Groundhogs Day with the same questions about range coming up every winter. There has to be a better way to prepare the customers before it becomes a problem. BMW has the educational information available, and they have posted it (see charts below) on the BMW i Circuit Forum.  However, I believe this information should be included with the car, and explained to the customer along with all other pre-delivery documents.

That said, there are techniques which can help offset the effects the cold weather has on the battery and improve your range. Here are some of my recommendations to help get you through the cold winter months:

Precondition: Use the precondition function as much as possible. The i3 will preheat the battery and passenger cabin off grid power, so you don't drain the battery performing these functions. By doing so, you will use less of the stored energy in the battery, which will allow that energy to be used for its main purpose, to propel the vehicle. You can set the preconditioning to begin every day at a set time so your car is ready for you when you leave in the morning. Make sure the car is plugged in to a Level 2 (240v) charging source while you precondition because a Level 1 (120v) EVSE cannot provide enough power  for preconditioning. If you use the 120v Occasional Use Cable that came with the car, you won't be 100% charged when you leave, as the preconditioning function uses more energy than the OUC can supply. To precondition properly, you need a 240V Level 2 EVSE.

*Read my detailed post on preconditioning the i3: Understanding How Preconditioning Works

Cabin heat: Limit the use of the cabin heater as much as possible. The BEV i3s are equipped with an advanced heat pump which is much more efficient than the resistance heater used for the REx i3s. However it still can use a fair amount of energy and will indeed cut into the range. If your i3 is equipped with heated seats I highly recommend using them as much as possible. By doing so you can use the cabin heater less which saves energy since the heated seats use much less energy than cabin heater; heat pump or not. If you simply dress a little warmer and use the heated seats you can really cut down on the use of the cabin heat, and this will definitely have a positive effect on your range. If you are wondering why i3s with the range extender do not have a heat pump, there are two main reasons. First and most importantly, the actual heat pump on the BEV i3 is located where the gasoline tank is on the i3 REx, so there isn't room for it. Secondly, squeezing every mile possible out of the battery isn't quite as important with the REx i3, since you can still continue driving once you exhaust your battery. With the BEV i3, those extra 3 or 4 miles the heat pump may add might make the difference in you getting home or not on a cold night. 

Properly inflated tires: Tire pressure falls as weather turns colder. Some tire experts say that for every 10 degrees of temperature drop your tires can lose 1-2 lbs of pressure. Under-inflated tires create more road friction which will reduce efficiency. Some EV drivers I know actually add four to five pounds of pressure to all of their tires before the winter months begin. Always make sure to check the recommended and maximum pressure for your tires, as proper tire pressure is different for every tire and car. 

Park inside: Whenever possible park the car in garages, especially if they are heated. If you park outside for an extended period like while you work, you should find a spot that will be in direct sunlight for as much as possible. By parking in direct sunlight you’ll have a warmer cabin and battery when you return to your car later.

Slow down: Besides preconditioning and conservative use of the cabin heater, driving a little slower is perhaps the best way to extend your range. This is true regardless of the ambient temperature, but during the winter months driving a little slower can help offset the range you lose to the cold. If you do knock off a few miles per hour on the highway, make sure to move over into the right lane so you don't hold up traffic. Also, try to accelerate slowly form a standstill. Jack-rabbit launches are definitely fun with the i3 but they do consume a lot of energy. 

Charging times increase: While you're charging, the thermal management system will also be working to warm the batteries. This takes some of the energy that would have gone directly into the battery and uses it for the thermal management system. On really cold days I've noticed it takes my car 30 to 45 minutes longer to fully charge. Knowing this you may have to adjust the delayed charging setting on the car and allow for more time before you can unplug.

Use Eco Pro Modes: The i3 has two Eco driving modes to complement the default "Comfort" driving mode; Eco Pro and Eco Pro+. Both modes reduce power supplied to the motor and energy consuming features like the cabin heater. Most features work fine in Eco Pro mode, but Eco Pro+ restricts the power so much to them that some no longer even function. Another benefit to using Eco Pro and Eco Pro+ in the winter is by reducing the power to the motor the car accelerates slower and helps to reduce the possibility of wheel spin. I definitely recommend using Eco Pro mode whenever driving on ice or snow covered roads, it definitely improves traction.  

The i3 is more than capable in cold weather. However owners need to understand, and plan for the affects that the cold has on battery performance.

Below is an interesting chart prepared by FleetCarma. It compares the effects of the cold on the fuel efficiency of an electric car and a gasoline car. It isn't i3-specific and not exactly what I'm discussing here today, but it helps to see how both gas cars as well as electric vehicles are effected by the cold. It's interesting to see that the cold affects the EV more, but the actually energy cost of the reduced efficiency is less on the EV. So while it may be a greater inconvenience for the electric car driver, the cold weather inefficiencies actually costs the gasoline car driver more money.

As the temperatures drop, so will your range. That's life with an electric car, but there are ways to minimize the effects of the cold.

I remember back to my first year in the MINI-E program. It was 2009 and there weren't many electric vehicles on the roads, especially outside of Southern California. About five months into the MINI-E Trial Lease program there was a rush of participants bringing their cars to their MINI dealer for service, telling them something was wrong with their cars. This occurred in late October...

Suddenly, the cars couldn't go as far as we were used to, and the range drop off seemed to happen very quickly, without notice and without reason, leaving many people to assume their car was malfunctioning, and perhaps had a bad battery. Some of the people even swore the range drop coincided with their last service visit, so there had to be something done at the dealership that caused the loss of range. I had read quite a bit about electric cars before getting mine, and knew there would be some range degradation in the cold winter months of Northern New Jersey, but I really didn't know how much the range would drop. Evidently many of the other participants were completely in the dark about what to expect once the winter months arrived. Some were so put off by the range degradation, they insisted that BMW take the car back and allow them to leave the program. I remember one particular person tell me that drop in range meant they could no longer make the round trip to work every day, so the car was of no use to him for three months of the year.

48 miles was all I could muster before my range extender turned on last week. My battery is fine, it's just cold!

When the MINI-E program ended in 2012 I joined the BMW ActiveE lease program. By then some of the participants were aware of the effects the cold weather has on EV batteries since mainstream EVs like the Nissan LEAF and Chevy Volt had both been available for over a year. However there were still quite a few ActiveE drivers who were caught off guard by the loss of range once winter rolled around, and this became a major topic of discussion among the ActiveE discussion forums. Just as with the MINI-E drivers, many believed their car was experiencing some kind of battery problem, and couldn't believe the range would be affected so much by the cold weather.

With temperatures in the low 20's, my predicted range is usually in the low 50's for a fully charged battery.

So here we are in 2014 and not much has changed. The i3 launched in May in the US, and the vast majority of owners have never owned an electric vehicle before. Many of those who live in cold weather regions are now finding out firsthand how much the range can be affected by cold weather. I am the admin in the i3 discussion forum over at mybmwi3.com and the reduction of range has been widely discussed of late. Just as with the MINI-E and ActiveE programs, there are people who are convinced that there is something wrong with their car. I suppose there could be an issue with someone's car, so I would recommend to anyone concerned to take their car in for service to have it checked out, but I'm sure most everybody is going to get a clean bill of health, and at that point they are going to have to come to grips that the reduced range is due to the temperature, and learn how to live with it.

With temperatures in the 40's, I was averaging 60 to 65 miles of range per charge.

I must say I am a little disappointed in BMW for not offering better educational information for new owners. It wouldn't have been too difficult or expensive to prepare an information card which helped new owners understand how temperatures can effect their range. I've had a couple dozen i3 owners reach out to me already for information about this, many concerned they have a problem with the car. I think BMW should make a "Battery 101" information card and hand it out to all new owners at the time of delivery with their other vehicle documents. This could cover temperature issues as well as tips to help extend the life of their battery, offer advice for long term vehicle storage and offer a brief explanation on how the battery system works. I believe owners would appreciate this kind of information. It feels a little like Groundhogs Day with the same questions about range coming up every winter. There has to be a better way to prepare the customers for this before it becomes a problem.

This range chart is used by BMW for dealer training. It should be incorporated into a retail version to hand out to the customers upon delivery. This kind of information would be very helpful to the end user and often doesn't get passed along from the client adviser. Hat tip to Eric Loveday for reminding me about this dealer document.

That said, there are techniques to help offset the effects the cold weather has on the battery. Here are some of my recommendations to help get you throughout he winter:

Precondition: Use the precondition function as much as possible. The i3 will preheat the battery and passenger cabin so you leave with a fully charged and heated battery, plus a warm cabin. By doing so, you will use less of the stored energy in the battery for these functions, which will allow that energy to be used for its main purpose, to propel the vehicle. You can set the preconditioning to begin every day at a set time so your car is ready for you. Make sure the car is plugged in while you precondition because you want to draw energy from the grid to do this, not drain down your battery.

Cabin heat: Limit the use of the cabin heater as much as possible. The BEV i3s are equipped with an advanced heat pump which is much more efficient than the resistance heater used for the REx i3s. However it still can use a fair amount of energy and will indeed cut into the range. If your i3 is equipped with heated seats I highly recommend using them as much as possible. By doing so you can use the cabin heater less which saves energy since the heated seats use less energy than cabin heater; heat pump or not. If you simply dress a little warmer and use the heated seats you can really cut down on the use of the cabin heat, and this will definitely have a positive effect on your range. If you are wondering why i3s with the range extender do not have a heat pump, there are two main reasons. First and most importantly, the actual heat pump on the BEV i3 is located where the gasoline tank is on the i3 REx, so there isn't room for it. Secondly, squeezing every mile possible out of the battery isn't quite as important with the REx i3, since you can still continue driving once you exhaust your battery. With the BEV i3, those extra 3 or 4 miles the heat pump may add might make the difference in you getting home or not on a cold night. 

Properly inflated tires: Tire pressure falls as weather turns colder. Some tire experts say that for every 10 degrees of temperature drop your tires can lose 1-2 lbs of pressure. Under-inflated tires create more road friction which will reduce efficiency. Some EV drivers I know actually add  four to five pounds of pressure to all of their tires before the winter months begin. Always make sure to check the recommended and maximum pressure for your tires, as that's different for every tire and car. 

Park inside: Whenever possible park the car in garages, especially if they are heated. If you park outside for an extended period like while you work, you should find a spot that will be in direct sunlight for as much as possible. By parking in direct sunlight you’ll have a warmer cabin and battery when you return to your car later.

Slow down: Besides preconditioning and conservative use of the cabin heater, driving a little slower is perhaps the best way to extend your range. This is true regardless of the ambient temperature, but during the winter months driving a little slower can help offset the range you lose to the cold. If you do knock off a few miles per hour on the highway, make sure to move over into the right lane so you don't hold up traffic. Also, try to accelerate slowly form a standstill. Jack-rabbit launches are definitely fun with the i3 but they do consume a lot of energy. 

Charging times increase: While you're charging, the thermal management system will also be working to warm the batteries. This takes some of the energy that would have gone directly into the battery and uses it for the TMS. On really cold days I've noticed it takes my car 30 to 45 minutes longer to fully charge. Knowing this you may have to adjust the delayed charging setting on the car and allow for more time before you can unplug.

Use Eco Pro Modes: The i3 has two Eco driving modes to complement the default "Comfort" driving mode; Eco Pro and Eco Pro+. Both modes reduce power supplied to the motor and energy consuming features like the cabin heater. Most features work fine in Eco Pro mode, but Eco Pro+ restricts the power so much to them that some no longer even function. Another benefit to using Eco Pro and Eco Pro+ in the winter is by reducing the power to the motor the car accelerates slower and helps to reduce the possibility of wheel spin. I definitely recommend using Eco Pro mode whenever driving on ice or snow covered roads.

99 miles of predicted range was the most I have ever seen on my i3. This of course was months ago when the temperatures were in the low 80's. I've never actually been able to drive 99 miles before my range extender turned on though. The most I've ever driven was 90 miles once. I've learned that the Guess-o-Meter can be overly optimistic at times!

Below is an interesting chart prepared by FleetCarma. It compares the effects of the cold on the fuel efficiency of an electric car and a gasoline car. It isn't exactly what I'm discussing here today, but it helps to see how both gas cars as well as electric vehicles are effected by the cold. It's interesting to see that the cold affects the EV more, but the actually energy cost of the reduced efficiency is less on the EV. So while it may be a greater inconvenience for the electric car driver, the cold weather inefficiencies actually costs the gasoline car driver more money.

Charging up at Hampton Inn in Turnersville... but for how long?

Ever since the i3 colors were announced, I had thought about doing a custom color wrap for my i3. The colors offered just weren't very inspiring and other than the Solar Orange, they were all white and shades of grey or silver. I chose the Laurel Grey because I liked how it made the car look more like one solid color. It minimized the "Black Hand" design that BMW used to try to give the appearance that the i3 is slimmer than it actually is.  It's a short car that is tall, and definitely has unusual lines and BMW believed that using black on the top surfaces would make it look less "chunky".  I also liked the idea of having a custom color so my car would be easily identifiable in pictures. I'll be writing i3 reviews for quite a few websites, and having my car a distinct color will let the readers know immediately that it's my car they are looking at.

Once I got to see my car in person I realized how much I really do like the Laurel Grey

That being said, once I got my car I realized how great the Laurel Grey looks, especially with the Frozen Blue accents and I started having second thoughts about doing the wrap. I decided to go through with it anyway because I really like the idea of having a distinctive color that no other i3 has. Plus, when I take it off it will feel like I got a new car again because the wrap protects the paint perfectly underneath. Since I'm wrapping a new car the paint will remain pristine and in a year or so when I decide to take it off I'll be able to enjoy the Laurel Grey with Frozen Blue color scheme.

After doing some research I decided to get the wrap done at Designer Wraps in Millville, NJ. It's about a 130 mile trip from my house and while there are closer wrap shops, I want to get it done somewhere that has a great reputation and has been doing wraps for a long time and Designer Wraps fit the bill. So I plotted the trip and since the wrap takes 3 or 4 days to complete, I told my wife I'd need her to drive down with me separately so I could drop off the car and we'd drive back together. The funny thing about it is she initially said, "How long will that take? Is there a charging station along the route where you can stop and charge?" She momentarily forgot I have the range extender on the i3 so she was thinking this would be an all day road trip. After driving pure EVs for five years now, she had been conditioned to think a long trip meant 80 miles or so of driving, and then four or five hours of charging in order to continue. After staring at her and smiling for a few seconds, she realized her error and we just laughed. Only two days of ownership in and the REx is immediately a game changer.

Then I realized I had also overlooked something, but not anything with regards to the car though. We were planning on driving down early on the morning of Saturday, May 24th, and that turned out to be the Saturday of Memorial Day weekend. If you live in New Jersey, you know how bad traffic is going south on the Parkway or the Turnpike during either Memorial Day or Labor Day weekends, as tens of thousands of people migrate to the Jersey Shore for these two weekends that bookend the summer. A two and a half hour drive could easily take five hours under these traffic conditions. So we came up with plan B. We would drive about 100 miles late Friday night which would get us passed the major traffic areas, stay in a hotel and continue on the next morning.

Since we would be spending the night, I figured I might as well find a hotel that would let me plug in 120v while we were there. After all, the goal is to drive on electric as much as possible, even with the REx and an overnight stay would give me enough range to make the final 40 miles or so without the REx kicking on. After making some calls, I found an Hampton Inn in Turnersville, NJ that said I could plug in and it was just about perfectly along our planned route.  The hotel was about 100 miles into the trip and we would then be 40 miles from Designer Wraps. An overnight charge would give me just enough to complete the trip the next day without the range extender. If I really wanted to, I could have probably found a hotel that was only halfway there, and tried to complete the entire trip without the REx, but then I would have needed to find a L2 240v EVSE, as overnight charging on 120v wouldn't have been enough to fully replenish an empty battery. It just wasn't worth the trouble, and if everything worked out, the 140 mile trip would end up with me using only a little more than a half a gallon of gas and without any inconvenience.

I drove nearly 90 miles before the REx came on

It was raining heavily for most of the drive there so I wasn't expecting to beat the car's predicted 75 mile electric range but I did. I was shocked when I drove 89 miles, mostly at speeds of 60 to 65 mph but occasionally faster, before the range extender turned on to hold the battery charge for the final 9 miles. There was traffic so we did occasionally drive for a while at about 50 to 55 mph and I did activate Eco Pro mode about halfway into the trip. I didn't really do so to extend my range because driving at constant highway speeds requires a certain amount of energy regardless of what mode you are in and I don't think Eco Pro will really help out much at all with this kind of driving. I really just wanted to see if there was any noticeable difference in the driving behavior and found out something very interesting that I haven't seen reported anywhere before. When driving in Eco Pro mode the car tries to keep you from driving faster than 75 mph. If you are in Eco Pro and accelerating, when you hit 75 mph the car holds at 75 mph momentarily, and in order to go faster you need to really push the accelerator further than you would normally have to in order to continue accelerating. It's kind of like the car is coaching you to not exceed 75 mph because of how inefficient it is to drive at that speed. Once you continue to push the pedal further, it realizes you really do want to go faster and it takes off with a bit of a surge. I then tried this in Eco Pro+ mode and found out it does that same thing at 55 mph in that mode. This is a nice feature to "remind" you that driving faster will consume more energy than you may want to. This only happens in Eco Pro and Eco Pro+, and not in the default Comfort driving mode.

We arrived at the Hampton Inn around 1:00am with 98.1 miles on the trip odometer, and only the last 9 with the range extender in operation. The gas gauge barely moved and looked like I only used about 1/12 of the tank. The gas gauge showed 62 miles of range remaining and if that held true, then I would have had 160 mile range total; 89 on pure electric and 71 on gas.

Plugged in at Hampton Inn

After checking in and confirming it was OK with the front desk attendant I went outside and pulled my car to the front door where there were two brand new 120V outlets, one on each side of the front entrance. I checked around the rest of the building and didn't see any other outlets that were assessable. I'd prefer not to be plugged in right in front and draw attention, but it was the only outlet available and I was able to pull over to the side and well passed the entrance so the car wasn't in anyone's way.  I got up around 7:30am and checked my app to see the state of charge and noticed the SOC was at 30% but that the car was no longer charging and had a "charging error" at 5:07am. I went out to the car and saw it was unplugged from the wall so I plugged it back in and went to the front desk to ask if there was a problem. It was a different person than when we checked in and she told me the owner came in and unplugged the car. I explained to her that I called ahead to ask if I could plug in and was told it wouldn't be a problem and that I told the person the night before that if there was indeed any problem to please call my room. I also asked if I could speak to the owner was was told no, I could not. With that I told her that I plugged the car back in and if the owner has a problem with it to please call my room as I would like to discuss this with them.

After about 15 minutes my smartphone app notified me that the car had another charging error so I went back down to try to straighten out the situation one more time. Again the car was unplugged so I went to the desk to ask to speak to the owner and again was told they are unavailable. So there was nobody that would even address the situation with me. I then very politely informed the person at the desk that I'd be contesting the charge on my credit card and refusing to pay for the one night stay as well as contacting Hampton Inn customer service. Hampton Inn boasts the "100% Hampton Guarantee" that promises "If you are not satisfied, we don't expect you to pay". Honestly, if someone would have just talked to me and given me any reason, even if it wasn't a valid reason like "Due to insurance concerns we can't let you charge" or "Other guests were complaining that you are getting free fuel but they aren't" I would have accepted it and agreed to pay my bill. While I wouldn't be happy and would likely write to Hampton Inn asking them to consider changing policy, I wouldn't have evoked the Hampton Guarantee and told them I will be writing customer service and asking to be refunded. The fact that nobody there had the decency to even talk to me about it, or call my room to explain that they needed to unplug my car tells me they don't care about offering acceptable hospitality. If you don't fit into the box of what services they expect to provide for their typical guest, then you are out of luck and they won't even discuss the issue with you, and that's very unfortunate. I understand this is new territory for many hotels, and that I shouldn't feel entitled to charge my car wherever I want to. However I did ask first and I did make it clear that if there was a problem to please call my room to discuss it with me. I would never lose my temper or get confrontational with anyone in this kind of situation. I believe the early adopters need to be ambassadors for plug in cars, paving the way for the rest and we need to do our best to educate the uninformed as to why this is indeed a better path for us all. I will certainly be in touch with Hampton Inn's customer service this week, and try to encourage them to proactively adopt a charging-friendly policy for all of their locations. So perhaps something good will come us this unfortunate incident.

Will Hampton Inn honor their guarantee? I'll find out soon

Charging at Camden County College

Realizing I didn't have enough charge to make the final 40 miles to Designer Wraps, I pulled out my phone and looked up the charging stations in the area. I found that Camden Community College was only a few miles away and they had two level 2 EVSEs. So we headed over there, found the two Blink stations, plugged in and went out for a bite to eat. After breakfast we went back to the hotel, got our belongings and went to check out. By then there was a new person at the desk and when they asked if everything during our stay was OK I told them it wasn't and explained the charging issue. She seemed a bit confused about what to do but didn't offer any help or even to get a manager so I just thanked her and informed her that we'd be contacting Hampton's customer service to take up the issue with them.

Giving a quick i3 seminar!

We headed back to get my car and when we arrived we were greeted by a security guard who was checking it out. He loved it and wanted to know all about it. After giving him the basic i3 101 lesson, we were off to complete the mission. By this time I was about 60% charged and had plenty of juice to complete the final 42 miles. The whole trip was 140 miles and I finished with a consumption rate of 4.2 mi/kWh. I dropped the car off, was told it will be ready by next weekend and headed home. I know I've only had the car three days, but I've driven it nearly 400 miles already and have loved every mile. I'm really glad I decided to get the range extender, it makes the car immensely more versatile, especially for high mileage drivers like me. I know I only needed to use it for 9 miles out of this 140 mile journey, but just knowing it's there in case I do need it will allow me to take trips I normally wouldn't have with it.

Final stats of the trip

There is one more note to make about the trip. Knowing that I would be very close to a BMW dealership while we stayed at the hotel, I contacted BMW of Turnersville the day before to see if I could plug in to their EVSE overnight so I'd be fully charged the next morning. The receptionist answered the phone and I then said this to her: "Hello. I'm going to ask you a question that I bet nobody has ever asked you before, but I promise you that will will hear it a lot in the coming months and years".  She laughed a bit and I then told her I was driving my electric BMW i3 to the area from Northern NJ and I needed to charge it. I wanted to know if I could plug into the charger at their dealership. She replied that I was correct, and nobody had ever asked her that and that she'll have to ask someone about this. She put me on hold for awhile and then another person picked up from the service department. They had no idea what I was talking about. Even after explaining that I just bought a brand new BMW i3 and that it was electric, they had no clue about the car or if they had the means to charge it there. I assume if the dealership had a charging station the service department would likely know about it, so just as I was about to say thanks anyway and hang up the person said they would transfer me to a manager. So on hold again for awhile and then the phone rang and was picked up by a voice mail system that said they were not available and to leave a message. Since I already confirmed that I could plug in at the hotel, I just hung up at that point. This is really inexcusable as far as I'm concerned. I know the i3 is a new vehicle and perhaps this particular dealership didn't even get on in stock yet, but BMW has known for four years now that these cars would be in showrooms by mid 2014. How is it that the people at this dealership weren't prepared to even answer a simply question about charging? It was as if I was speaking a different language. <Sigh> There's a lot of work to do folks.